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IT Service Engineer

Location:Redmond, WA
Salary Range:DOE
Benefits:Comprehensive benefits package with 401K
Employment Type:Full Time
Description:As an IT Service Engineer, you will work within a team of other highly experienced IT operations professionals to deliver best in class services to Microsoft stores supporting Dynamics Point of sale, AX and other tasks as requested by manager.
Duties: Troubleshoot incidents and drive expeditious resolution based on priority
Strong knowledge in Dynamic AX, Point of Sale, IIS, SQL server, Microsoft Windows 7, and Windows Servers technology
Experience in Active Directory, DHCP, DNS, System Center Operations Manager 2007 or later, and other Microsoft enterprise solutions
Experience in enterprise and data center networks
Experience in data entry, file modification (XML), and CSV file compilation
Experience in complex web based systems preferred
Strong understanding of Windows and Office applications (especially Excel)
Ability to follow procedures, execute simple commands and scripts, upload files through Secured FTP
Willingness to work after hours and participate in 24x7 L2 on-call rotation (must own a mobile phone)
Collaborate across functional groups and drive incidents and problems to resolution
Continually meet or exceed SLAs and OLAs
Generate weekly progress reports
Perform other tasks as assigned by manager

Qualifications: IIS and SQL server experience is a must
MCSE 2003 certified (or later)
Experience in Microsoft Retail solutions such as Dynamics AX POS, AX strongly desired
3+ years of technical support (desktops & servers) or equivalent experience with IIS and SQL server
3+ years of data center and network support (Wi-Fi, routers, switches, VLAN, DHCP, DNS)
Experience with VB or PowerShell scripting is a plus
Experience of ITIL V3 based Service Operations
A BA/BS degree in Information Systems or engineering degree or equivalent experience.

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